Terms & Conditions

JPF First Aid – Terms and Conditions

Last updated: March 2026

JPF First Aid reserves the right to update or amend these Terms and Conditions from time to time where necessary. The most recent version will always be available on the JPF First Aid website.

JPF First Aid provides workplace courses certified by Nuco Training Ltd, in line with standards set by the awarding body First Aid Awards Ltd and regulated by Ofqual. Other courses include bespoke courses for school students and to the general public. These Terms and Conditions apply to all training services provided by JPF First Aid unless otherwise agreed in writing. 

Training Provider – JPF First Aid

Definitions

For the purpose of these Terms and Conditions:

“JPF First Aid” refers to the training provider delivering the courses and services described within these Terms and Conditions.

“Customer” refers to the individual, business, organisation, school or other entity making the booking for training services with JPF First Aid.

“Delegate” refers to the individual attending the training course.

“Course” refers to any training course, qualification, or educational session delivered by JPF First Aid.

Booking Confirmation – Upon placing a course booking with JPF First Aid, booking confirmations are usually sent within 48 hours whether the booking has been made by email, telephone or through the website. Once the booking confirmation and/or invoice has been issued, the course date(s) will be considered reserved for the customer, and a binding agreement will be in place between JPF First Aid and the customer, with both parties agreeing to be bound by these Terms and Conditions.

Acceptance of Terms – By placing a booking with JPF First Aid, the customer confirms that they have read, understood and agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all bookings unless otherwise agreed in writing by JPF First Aid. The act of making a booking, whether online, by email, or by telephone, constitutes acceptance of these Terms and Conditions.

Communications – JPF First Aid will communicate with customers primarily by email unless otherwise agreed. It is the responsibility of the customer to ensure that the contact details provided at the time of booking are accurate and that email communications from JPF First Aid are monitored, including checking spam or junk folders where necessary. JPF First Aid cannot be held responsible for missed communications where emails have been sent to the contact details provided by the customer.

1. Absence   

1.1 – If a delegate is absent for the course or must leave the course for a significant period where important information is missed and unable to catch up, a further charge may be incurred should the delegate wish to complete the course at a later date. This would be discussed with a sympathetic approach and negotiated.

2. Amendments 

2.1 – Should there be any reason for a course booking to be amended, JPF First Aid will support as much as possible in the rebooking of courses on an alternative date. Delegates and businesses are requested to have a few date options available should their first option be fully booked. 

2.2 – Should a course booking need to be amended in relation to the original confirmed details as agreed initially with the customer, where this may include changes to the number of people increasing or decreasing, change of venue address as examples, JPF First Aid reserves the right to charge an administration fee of £15.00 per change. This applies to both onsite and scheduled courses. Should the amendment wish to be changed at very short notice by the customer, where this is considered to be within 36 hours of the course taking place, JPF First Aid reserves the right to charge £30.00 for the late amendment to be applied.

2.3 – It may become necessary in exceptional circumstances, for JPF First Aid to amend/cancel a course booking due to low numbers, resulting in not being viable for the course in question to continue and being out of JPF First Aid’s control. This, however, will be as a last resort where every avenue will be looked into for the course where possible to still take place. Options of rebooking delegates where this becomes necessary will be discussed with the customer so that this can be looked into for delegates to attend another course.

3. Payment   

3.1 – The standard payment term is that full payment is required at the time of booking the course unless otherwise stated or agreed with JPF First Aid. Where this is not processed at the time of booking via credit or debit card transaction, payment is required within 2 weeks from the date of invoice.

3.2 – If a credit term has been agreed for account customers with JPF First Aid, the standard credit terms apply, and these are within 30 days from the date of invoice or prior to the course whichever is sooner. 

3.3 – Any purchase order issued by the customer is accepted for administrative purposes only. The payment terms outlined within these Terms and Conditions shall take precedence unless otherwise agreed in writing by JPF First Aid.

3.4 – Business customers may also have the option of paying 50% at the time of booking with the remaining 50% due within 7 days following the completion of the course. This payment option will be offered at the discretion of JPF First Aid and may be subject to internal eligibility criteria. Please be advised that with this payment option, certificates for delegates upon successful completion of the course will not be provided until full payment has been received. Should the course be cancelled by the customer before the balance is due on this payment option, JPF First Aid reserves the right to retain 25% of the payment made towards administration costs regardless of when the cancellation occurs. JPF First Aid will, however, work with business customers to find an alternative solution, which may include arranging alternative course dates.

3.5 – Payment, whether full or part as detailed above, is to be made prior to the course delivery dates due to the costs incurred in preparation for the course. This may include obtaining training books, training packs where applicable, and PPE where required in line with Government or Awarding Body guidance. This ensures that delegates use individual contact points during the course where applicable, and that certificates can be requested immediately upon successful completion, avoiding any delays in receiving these important documents for your organisation.

3.6 – Where a course is delivered using a blended learning format and includes online learning modules, JPF First Aid may incur costs in providing delegates with access to these materials through the relevant training platform or awarding body system.

Once delegates have been registered and access to the online learning modules has been issued, these licences are allocated to the individual delegate and cannot normally be transferred or reused.

Where a course booking is cancelled and/or a delegate is amended or substituted after access to the blended learning modules has been issued, and where any part of the online modules has been accessed, commenced, or completed, JPF First Aid reserves the right to charge for these costs. Any additional licence costs incurred as a result of registering a replacement delegate may also be charged to the customer. These costs may be deducted from any payments already made or invoiced separately where applicable.

Delegates attending blended learning courses are responsible for completing the required online learning modules prior to attending the practical classroom session where applicable. JPF First Aid cannot be held responsible where delegates fail to complete the online learning component within the required timeframe, and this may result in the delegate being unable to participate in the practical training session.

3.7 – JPF First Aid may offer early booking discounts on selected scheduled training courses. These discounted prices are available for bookings made before the advertised early booking deadline and are subject to availability. To secure the early booking price, payment must be received within the following timeframes unless otherwise agreed in writing by JPF First Aid:

• Individual bookings: payment must be received within 48 hours of booking.
  • Business or organisational bookings: payment must be received within 5 working days of booking.

Where payment is not received within the applicable timeframe, JPF First Aid reserves the right to withdraw the early booking discount and apply the standard course price. Early booking offers may be limited to a specific number of places per course and will be allocated on a first-come, first-served basis.

Early booking discounts apply only to the original booking and are not transferable to alternative course dates unless expressly agreed in writing by JPF First Aid. Where a booking made under an early booking offer is cancelled, transferred, or rescheduled, JPF First Aid reserves the right to either apply the standard course price for the new booking date or charge the applicable administrative fee as detailed elsewhere within these Terms and Conditions. Bookings made at the standard course price will be subject to the standard payment terms detailed in clause 3.1.

3.8 – From time to time, customers may receive external funding or grants for first aid training and request that JPF First Aid issue an invoice in advance so that funding can be secured, with the training to be scheduled at a later date. In such cases, or where training is paid for before a course date has been agreed, the payment will be treated as training credit.

Training credit is valid for 12 months from the invoice date or date of payment, whichever occurs first, unless otherwise agreed in writing. Courses must be booked and delivered within this 12-month period. Where delegates are unable to attend a scheduled course due to work commitments or other circumstances and request to transfer to an alternative course date, the original 12-month validity period will still apply. Where training has not been scheduled or completed within the 12-month period, JPF First Aid reserves the right to:

• apply current course pricing in line with Section 4 of these Terms and Conditions;
  • charge an administrative fee; or
  • decline the booking where availability cannot reasonably be accommodated.

JPF First Aid will make reasonable efforts to accommodate bookings after the 12-month period; however, availability and original pricing cannot be guaranteed beyond this timeframe.

3.9 – Where invoices have not been paid by the due date (usually considered after 14 days from the date of the invoice), JPF First Aid reserves the right to charge late payment fees and other applicable charges in line with UK legislation.

3.10 – Late payment fees, when necessary, will be charged and applied at £40 per invoice when this has passed the due date and JPF First Aid have not been advised as to the valid reasons for the delay, especially when automated reminders have also been sent to the customer prompting payment to be made. JPF First Aid will continue however to work with their customers in the hope that these charges are not necessary. It is requested for customers to please cooperate with JPF First Aid in paying their invoices on time, given the cost-effective prices that are already applied to customers’ invoices for the agreed courses/qualifications to be delivered. Should customers encounter any difficulties in relation to this area, then please don’t hesitate to discuss the circumstances with JPF First Aid who will be happy to assist where this is possible.

3.11 – Refunds for cancellations can be negotiated if the booking is cancelled more than 7 days prior to the course taking place and payment was made in line with these terms and conditions. The option of re-booking on to an alternative course will also be offered. The only exception being that for group bookings, an alternative date could be offered at the suitability of both the customer and JPF First Aid being available to carry out the training. This of course will be discussed with the customer as to the available options. 

3.12 – Where a booking has not been cancelled within the timeframe as stated below, JPF First Aid reserves the right to charge a cancellation fee to cover administration and set up of the courses. Please see the cancellation fees below along with other terms stated: 

• If the course booking is cancelled more than 14 days prior – no cancellation fee (providing payment has been made to the invoice in line with these terms and conditions of the course booking. Where payment has not been received in full a 25% cancellation fee will be charged).
• If the course booking is cancelled between 7-14 days prior – 25% cancellation fee.
• If the course booking is cancelled within 7 days of the course – 50% cancellation fee.
• If the course booking is cancelled on the day – 75% cancellation fee.
• Where a booking has been agreed and payment has not been made in line with the invoice terms as stated above and the customer then wishes to cancel, JPF First Aid reserves the right to charge a fee as stated above to cover the administration and set up fees. This fee will also cover spaces being reserved for a course that will then not be utilised by the customer including the timeframe period that the spaces have been reserved for, from the original booking date made and agreed to.
• Where a booking has been agreed and payment has not been made in line with the invoice terms as stated above and the customer then wishes to amend their booking, payment will need to be made before any amendments can be considered by JPF First Aid. Following receipt of the payment, alternative options can then be looked into to support the customer.

3.13 – Where a booking has been made and no payment continues to be received by the customer despite reminders being sent as well as a late payment fee being applied to the invoice where applicable, JPF First Aid reserves the right to cancel the course booking due to these terms and conditions not being adhered to. The cancellation fee to be applied will be in line with those as detailed above, however JPF First Aid does reserve the right to charge 100% cancellation fees where this is found to be necessary. The full 100% cancellation charges are usually only in cases where the customer has just not cooperated, demonstrating very little contact with JPF First Aid of which includes the absence of valid and sufficient reasons for the delay to payment not being received within the timeframe as stated on the invoice. These terms and conditions clearly request for any customer to work with JPF First Aid who will then look to support in situations that may appear to be financially difficult, however JPF First Aid cannot be held responsible when a customer just doesn’t want to appear to cooperate and pay their invoice in a timely manner in line with these terms and conditions, that they being the customer, have fully agreed to when making the initial course booking.

3.14 – Where a booking is made from an educational setting that utilises a City Council for the management of their payment processes, a deposit of 50% is required at the time of booking to act as the booking fee. The remaining balance of 50% to be paid in line with the financial procedures that may be advised by the council to such settings, however payment must be received no later than 3 weeks following the completion of the course.

3.15 – To further support educational settings and where student sessions are booked in advance to secure their date(s), a 25% deposit will be required at the time of booking with the remainder amount (balance) due 1 month prior to the session(s) taking place. Settings will have needed to have demonstrated good track record of invoices being paid on time for this to be introduced and usually considered to be after the 3^rd invoice of trading with the company but can also be at the discretion of JPF First Aid when this can be implemented. Should the setting in question then cancel their session(s) prior to the balance being paid, JPF First Aid reserves the right to retain this deposit to cover administration costs as well as holding the date(s) as initially agreed especially where these dates may then not be able to be offered as an option for other customers to book.

3.16 (i) – This deposit/booking fee as detailed in clause 3.14, will be required where the educational setting is unable to make the full payment at the time of booking the training course.

3.16 (ii) – The deposit/booking fee as detailed in clause 3.14, will be utilised towards obtaining the required materials in preparation for the training courses as detailed in 3.5 under the payment section.

4. Course Fees/Pricing

4.1 – Every effort is made to ensure the correct prices are displayed as accurate on the website including as part of the scheduled courses where individuals can place a booking online. JPF First Aid cannot be held responsible however for bookings made in error or incorrect details being submitted as part of the course booking made.

4.2 – Prices detailed on the other pages to the website are to be used as a guide please as your requirements may be different and therefore this will be discussed as part of your individual enquiry.

4.3 – It may be necessary for JPF First Aid at times to increase their prices where this is unavoidable, and any increase would be delayed for as long as possible to support their customers. However, in times when economic circumstances dictate, JPF First Aid may have no alternative but to increase their prices as a result of supplier and other demand costs placed on the company. Any increase to be made will where possible be provided in advance by communication usually via the monthly newsletter that is sent out to customers.

4.4 – JPF First Aid reserves the right to amend course pricing, course structure, or delivery requirements where changes occur in regulatory guidance, awarding body requirements, operational costs, or industry standards. Where training has been paid for but not delivered within the applicable validity period outlined in Clause 3.6, current course requirements and/or pricing may apply at the time of booking.

5. Certificates 

5.1 – Certificates (hard copy) will normally be received within 14 days, provided that full payment has been received and the delegate has successfully completed the course. JPF First Aid encourages customers to consider the environmental impact and, where possible, opt for electronic certificates rather than hard copies. Electronic certificates will normally be issued within 2 working days of the course taking place, provided that full payment has been received.

5.2 – Replacement certificates may be subject to an administrative fee.

5.3 – Where a course is delivered by a freelance instructor supporting JPF First Aid, certificate processing may take slightly longer than the standard times outlined above. This is due to the necessary administrative process of receiving, reviewing, and verifying course paperwork before certificates can be requested and issued. JPF First Aid will always endeavour to process certificates as quickly as possible once all required documentation has been received and verified.

6. Refresher Course Requirements 

6.1 – Delegates who wish to attend a requalification course must be able to present a valid, in-date certificate issued by an approved provider for the relevant qualification.

For example:

• Delegates attending the First Aid at Work (FAW) 2-day requalification course must hold a valid, in-date First Aid at Work certificate issued by an approved provider.
• Delegates attending the Supervising First Aid for Mental Health 1-day requalification course must hold a valid, in-date Supervising First Aid for Mental Health certificate issued by FAA Awards.

Should a delegate be unable to provide a valid certificate, they will not be eligible to attend the requalification course and will instead be required to attend the full course for that qualification. Where payment has already been made for the requalification course, any additional costs required for the delegate to attend the full course will be the responsibility of the individual or organisation making the booking, as this will not have resulted from any error or omission on the part of JPF First Aid.

6.2 – While JPF First Aid may, where possible, issue reminders regarding certificate expiry dates, it remains the sole responsibility of the customer or employing organisation to monitor the validity of their staff members’ certification and ensure that refresher or requalification training is booked in sufficient time prior to expiry. Should a certificate expire through no fault of JPF First Aid, a requalification course will no longer be permitted in line with regulatory and awarding body requirements. In such circumstances, delegates will be required to attend and successfully complete the full course to obtain a valid certificate.

6.3 – It is the responsibility of the individual and/or employing organisation to maintain accurate records of all training certificates held by their staff, including monitoring certificate validity and expiry dates. JPF First Aid cannot be held responsible for any expired certificates or incorrect course bookings where this results from a failure by the individual or organisation to carry out appropriate due diligence in maintaining their training records.

7. Partnership and Collaboration

7.1 – At JPF First Aid, we actively welcome and encourage collaboration with other establishments, including those within the construction industry and fellow training providers. We value partnerships where the intention is to expand course offerings and develop mutually beneficial relationships, particularly where JPF First Aid can contribute as a First Aid and Mental Health training provider.

7.2 – As part of this collaborative approach, all pricing and service details will be discussed and agreed upon in advance. We kindly remind prospective partners that initiating a collaboration with JPF First Aid involves the allocation of valuable time, financial resources, and professional expertise. This contribution is made in good faith to support the development and success of the partnership.

7.3 – We understand that companies may seek a prospective pricing structure prior to formalising any agreement. JPF First Aid is committed to being fair and reasonable in providing such information. However, once a company expresses an intention to move forward — including but not limited to publicising courses of either party and/or joint courses where this is relevant, requesting accreditation certificates for instructors, or planning future training dates — this will be considered a confirmation of a formal agreement.

7.4 – In line with any agreement being indicated, it is expected that all parties will maintain regular and constructive communication. This includes planning and progress updates, discussing any issues that could impact the partnership, and giving reasonable notice when booking courses to ensure efficient scheduling alongside existing commitments.

7.5 – Collaborative efforts must be reciprocal. It is not acceptable for one party to pursue continued cooperation while receiving limited or no engagement from the other. Where JPF First Aid deems that the collaborative spirit and obligations are not being honoured by the other party — including but not limited to poor communication, lack of engagement, or misuse of agreed pricing and accreditation materials — we reserve the right to issue an invoice to cover areas including incurred costs, time, and resources by way of compensation. This includes situations where unreasonable or last-minute course scheduling is requested, particularly where such scheduling could have been reasonably anticipated (e.g., requalification courses with known expiry dates). This may also include the value of accreditation certificates issued or any time spent assisting in course planning or delivery, even where the course itself has not yet taken place.

7.6 – While we strive to be as accommodating as possible — including offering to host courses at alternate customer locations when necessary — we expect collaborative partners to keep us informed of any decisions that may affect such arrangements. Failure to do so may impact our own customer relationships and will be treated with appropriate seriousness. Such lack of communication or disregard for collaborative arrangements will also be considered as poor service and communication on the part of the other party and may form part of the reasoning behind any invoice issued by JPF First Aid by way of compensation for time, resources, and associated costs.

7.7 – Should JPF First Aid be found responsible for any shortcomings in upholding the partnership without valid or reasonable justification, we are equally committed to offering appropriate compensation to the affected party.

8. Services Provided – Supplier to Customer Agreement – (Trainer Delivery to another Provider)

8.1 – Where it has been agreed for services to be provided by the way of Supplier to Customer contract, of which includes for the avoidance of doubt the term ‘freelance trainer’; JPF First Aid reserves the right to charge a cancellation fee, where the Customer then wishes to cancel any course delivery dates that have been booked and agreed to take place. It is appreciated that reasons for cancellation are sometimes considered outside the Customer’s control and charges will usually not be applied in such circumstances.

8.2 – Where necessary and the reasons being considered are within the Customer’s control, this fee will be charged at 25% of the total invoice cost and will support compensation as a result of the cancellation of such courses by the Customer, of which includes where applicable being unable to offer these dates to other customers, due to the trainer/assessor being allocated to the Customer in question in line with the agreement and schedule. This includes any communication and agreement of dates at the request of the Customer such as email correspondence, where the trainer/assessor has been agreed and booked to deliver training courses on behalf of the Customer.

8.3 – Should the agreed services be cancelled 14 days or less by the Customer in relation to the Supplier to Customer agreement, JPF First Aid reserves the right to charge full payment for the planned course(s), as this unfortunately will not allow sufficient opportunity for other courses provided by JPF First Aid to be advertised for the selected dates initially booked and agreed by the Customer.

8.4 – Invoices will be sent to the Customer for the agreed services carried out upon completion of the course delivery or when a course is cancelled by the Customer and the above fees as detailed in 8.2 or 8.3 may apply. Payment for invoices sent to Customers in relation to the Supplier to Customer agreement terms is to be processed where JPF First Aid receives the payment due within 14 days from the date of the invoice.

9. Data Protection 

9.1 – Your data is protected under the terms of (GDPR) General Data Protection Regulation 2018. Business information and any personal details where these are provided, will be retained by JPF First Aid, in order to administer the booking process, training needs and certification. Where this is detailed, some information is shared with Nuco Training Ltd, the current provider of the HSE qualifications. JPF First Aid is registered with ICO. 

10. Force Majeure 

10.1 – JPF First Aid’s responsibility and financial liability shall be limited to the refund of monies received, in the event of a booking in good faith not being available, if it is due to any event beyond reasonable control of the training provider. This includes, without limitation, malicious damage, failure of a utility service, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national emergencies. 

11. Delegate Requirements on all Workplace and Public Courses

11.1 – Delegates are advised to wear appropriate and comfortable clothing for practical activities such as kneeling over casualties and acting as the casualty during courses (first aid courses only). 

11.2 – Delegates should arrive at least 15 minutes before the course starts. 

11.3 – If any delegates arrive late for a workplace course, JPF First Aid reserves the right to refuse them for training where too much important information has been missed and the trainer is not able to go through this information to support the delegate. This will be discussed sympathetically with the delegate as to the actions that can be taken. 

11.4 – If any delegates arrive late for a Public community course, as this is a non-regulated course and a certificate of attendance is provided upon completion, the delegate can join at the point of where the course has reached. The delegate may however wish to rebook on to another course where it will be at the discretion of JPF First Aid as to whether a further charge may be incurred. 

11.5 – Should any delegate be absent on the day of training, or at any point during the course please see ‘absence section’ of the terms and conditions.  

11.6 – It is expected that delegates attending Workplace and Public courses behave appropriately including language spoken where all members attending including the trainer are respected. Where delegates don’t follow this as requested by the trainer and after the third request, they may be removed from the course, with the trainer contacting the company concerned (on workplace courses) and being informed of the events that have occurred. In either case Workplace or Public it will be at the discretion of JPF First Aid as to whether the delegate will be allowed to join a future course. 

11.7 – Where an onsite course has been booked for a specified number of delegates, the full course fee will remain payable even if fewer delegates attend on the day, unless otherwise agreed in writing by JPF First Aid. Additional delegates attending on the day may be accepted at the discretion of JPF First Aid and may incur additional charges.

11.8 – The maximum number of delegates permitted on regulated courses will remain subject to awarding body guidelines and course approval requirements. Where the maximum delegate number for a course has been reached, additional delegates cannot be accepted unless an additional trainer is provided or alternative arrangements have been agreed in advance with JPF First Aid. Any requirement for an additional trainer in order to accommodate extra delegates will incur additional fees.

12. Student Courses 

12.1 – The trainer reserves the right to halt, postpone or even cancel the session if: 

• Behaviour by the students is persistently disruptive and there is little or no intervention by school staff.
• There is damage caused to equipment through deliberate misuse.
• There is any form of abuse towards the trainer and/or the safety of the trainer or students within the training room becomes compromised.
• No member of staff from the educational setting, is always present, during the session(s) being delivered.

13. JPF First Aid and Onsite Customer Commitment

13.1 – The trainer will arrive in sufficient time to prepare the learning environment before the session is due to commence and will discuss this with the customer in advance of the course date. Customers are requested to support the trainer in allowing sufficient time for preparation, as this may otherwise delay the start of the session. For onsite and school courses, JPF First Aid trainer/assessors will usually aim to arrive at the customer’s location at approximately 8:00am for a 9:00am course start, allowing time to address any issues that may arise during the course set-up, including potential equipment or technical matters.

13.2 – Training sessions will be delivered within the designated time frame and to a high professional standard in accordance with the course requirements and awarding body guidance where applicable.

13.3 – Internal quality processes ensure that the trainer is observed at least once a year to meet the high standard level of delivery by the training provider JPF First Aid.  

13.4 – All courses follow the set criteria outlined where applicable as part of the qualification standards. First Aid courses and other courses where applicable will meet and be compliant with the HSE, Resuscitation Council (UK) and the awarding body.  

13.5 – Student courses at educational settings will aim to meet the Department of Education guidelines to support these settings towards the PSHE curriculum.  

13.6 – JPF First Aid reserves the right to allocate or substitute trainers where necessary to ensure that courses can proceed as scheduled. From time to time, suitably qualified freelance instructors may support the delivery of training courses on behalf of JPF First Aid. All instructors delivering training will hold the appropriate qualifications, approvals, and experience required for the course being delivered and will operate in line with the quality assurance procedures of JPF First Aid. The allocation or substitution of a trainer will not affect the validity of the booking where the replacement trainer holds the appropriate qualifications and approvals to deliver the course.

13.7 – In the unlikely event that a trainer becomes unavailable due to illness or other unforeseen circumstances, JPF First Aid will make reasonable efforts to provide a suitably qualified replacement trainer or offer alternative course dates where necessary.

13.8 – For onsite courses delivered at the customer’s premises, it is the responsibility of the customer to ensure that a suitable training environment is provided. This includes adequate space for practical activities, appropriate seating arrangements, and a safe environment that allows the trainer to deliver the course effectively and in line with awarding body requirements. Where the training environment is considered unsuitable or unsafe for course delivery, JPF First Aid reserves the right to delay, suspend, or rearrange the training session until appropriate arrangements can be made. Any additional costs incurred as a result of unsuitable facilities or delays may be charged to the customer.

14. JPF First Aid Complaints Process

14.1 – Should any area for whatever reason fall short of the expectation of the customer/delegate, the complaints process can be found on the website at www.jpffirstaid.co.uk or you can request this by contacting training@jpffirstaid.co.uk.  

15. Severability

15.1 – If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.